The intelligent way to manage and monitor your contact center

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Streamline your contact center with unmatched Communication, Control, and Compliance

Introducing Smart Team Communicator (STC)

A suite of tools that streamlines communication and overcomes geographical limitations that have plagued traditional systems for decades

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Scalable Communication Service

For contact centers that have single to multiple operations, STC scales with you.  We use privacy controls and toggles to make sure the features you need are only activated for the people who need them.

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Operational Tools for Management

From auditing to monitoring, STC offers tools to boost productivity, document work, and reliably track performance. That way you can connect Agents to designated Subject Matter Experts and boost performance.

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The Productivity Hub

Persistent chatrooms with a bulletin service that offer P2P and group messaging with integrated features like polling, badges, number masking, and more.  

Purpose Built For Contact Centers

STC features reduce Average Handle Time and Customer Hold Time, improving Customer Satisfaction

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Rapid Feature Rollout and Support

With STC you get a dedicated point of contact for customer support and feature development

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Compliance

From auditing to monitoring, STC’s tools provide unmatched levels of security that you can individually configure on a per Line-of-Business (Campaign) basis.

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Trusted Worldwide

With a proven track record in 89 countries, STC’s powerful features enable organizations to confidently manage their global workforce, whether working from home or a contact center

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What our Clients are saying about Rapid Cyber and Smart Team Communicator

  • "It has alot of enhanced ability for monitoring and communication including back end analytics that can help support your business"

    Robin Jeffery

    Operations Manager @ Tech Mahindra

  • "[STC] improves KPIs such as voice of customer (VOC), first call resolution (FCR) and average handle time (AHT)"

    Jennifer Wells

    Vice President of Customer Experience @ Transcom

  • "STC serves as an essential tool for managing and facilitating direct communication with our remote workforce"

    Marc Robinson

    Vice President @ Activus Connect

  • "[STC] allows for business adjustments to be made faster and productivity and production levels escalate higher than ever."

    Jason Holland

    Operations Manager @ Sitel

  • "This tool is a game changer for the call center industry"

    Kathy William-Botrous

    Senior Executive Director, Operations @ Telvista

  • "The ability to be so connected and gain direct insight into the working environment of our ambassadors is a game changer"

    Jennifer Strader

    Head of Operations @ Activus Connect

  • "A very innovative and highly advanced communication tool...definitely a good enterprise solution investment"

    Nickolai McGhie

    Director of Information Technology @ itelCX

Contact us.

Get in touch and we’ll set up a demo to show you how Rapid Cyber & the Smart Team Communicator’s features can improve the operations and communications of your contact center.