We're thrilled to announce two major enhancements to Badges, making them even more flexible and impactful: Custom Badge Emojis and Multiple Badges per User.

With STC’s latest feature, you can share all your monitors simultaneously, boosting productivity and simplifying collaboration across your entire Call Center.

STC is full of features to boost your productivity, from Polls to Bulletin Boards. We're excited to introduce two productivity features centered around pinning to help you stay organized and focused in the fast-paced world of work.

Smart Team Communicator introduces Queue Transfers to allow SMEs to escalate a support request to another Tier-2 queue, in case additional or alternate help is needed.

Smart Team Communicator (STC) is packed with features to boost your messaging productivity, from Polls to Bulletin Boards to Badges to High Priority Alerts. Over the past few weeks we have rolled out 6 new core capabilities to its communication suite to push its capabilities even further.

STC offers a comprehensive set of features that allow real-time and post-analysis monitoring of queue performance. Leveraging these statistics in conjunction with STC's capabilities can effectively reduce wait time, handle time, and ultimately increase request throughput.