Support Your Agents with Queues

Provide real-time, organized help to your Agents by rapidly connecting them to dedicated Subject Matter Experts.

Illustration of three people in line, holding tickets, at a gate labeled with numbers 1, 2, and 3.

Faster support for Agents means faster support for Customers.

Clients reported call time reduced by as much as 10% when Agents are able to get help quickly via STC Queues as opposed to asking in a group chat or direct message.

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Plug in AI for even faster support!

Configure a Bot to do data collection or provide self service help to further decrease support ticket completion times.

Circular flowchart showing interaction process with arrows. Green arrow labeled 'Start request,' blue arrows labeled 'Interaction with BOT' and 'Interaction with Expert,' red arrow labeled 'End request,' center text 'Feedback and Optimizations,' and abstract person icons.

Leverage Queues to drive Continuous Operational Improvements

STC offers a comprehensive set of features that allow real-time and post-analysis monitoring of queue performance. Leveraging these statistics in conjunction with STC's capabilities can effectively reduce wait time, handle time, and ultimately increase request throughput.