“…one contact center technology company, Rapid Cyber Solutions, has developed an approach to the challenge with its Smart Team Communicator product. The tool allows agents to make use of subject matter experts (SMEs) when they run into difficulties through an electronic ‘hand raise’ to a highly experienced support colleague."
“It’s products are built on a highly secure cloud infrastructure that enables contact center agents to share insight, collaborate, and connect with subjects matter experts."
"At a time when companies have invested heavily in digitizing customer service, the technology is supercharging the power and cost-effectiveness of live conversations with customers, still the gold standard in customer service.”
"We leveraged our Sitel at Home solutions, including Smart Team Communicator, which enables coaches to work virtually alongside agents to support and guide them as they would in a traditional brick and mortar environment."
