Manage your team according to your Program Hierarchy

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Your Contact Center handles many companies that operate independently.

Shouldn’t your tools also keep them separate?

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STC provides nearly unlimited flexibility to define groups by manual and automated means, all updated in real-time.

Groups in STC are used for Email, Chat Rooms, access control, user management, and more.

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Isolated to protect your client privacy.

Users and resources in a program are isolated from other programs. This means an Agent in one company can’t talk to an agent in another, share documents, call, or even see their profile.